Privacy Policy

1. Introduction

TRL Engineering Pty Ltd (ABN 44 163 353 473) ("TRL Engineering", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, contact us, or subscribe to our communications.

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the practices described in this policy.

2. What personal information we collect

We only collect personal information that is reasonably necessary for our business functions and activities. The information we collect may include:

• Contact form details: your name, email address, phone number, company name and any information you include in your enquiry or message.
• Marketing and subscription details: your name and email address when you sign up to receive newsletters, updates or marketing communications.
• Website and analytics data: information about your device and how you use our website, including your IP address, browser type, operating system, pages viewed, time spent on pages, referring website and other usage data collected through cookies and similar technologies.

We do not collect sensitive information (such as health information or details about your race, religion or political views) unless you provide it voluntarily and it is necessary for us to respond to your enquiry.

3. How we collect your personal information

We collect personal information in the following ways:

• Directly from you when you complete a contact or enquiry form, subscribe to our mailing list, email us, or call us.
• Automatically when you browse our website, through cookies, analytics tools and server logs.
• From third parties such as our analytics and email marketing service providers, where you have interacted with our communications or website.

4. Cookies and analytics

Our website uses cookies and similar technologies to help it function correctly, to remember your preferences, and to understand how visitors use the site.

We use analytics services (such as Google Analytics) to collect aggregated, statistical information about website traffic and visitor behaviour. This helps us improve our website and services. These services may set their own cookies and process data in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.

5. How we use your personal information

We use the personal information we collect to:

• respond to your enquiries and provide the information, products or services you request;
• communicate with you about our services, quotes and projects;
• send you newsletters, updates and marketing communications where you have subscribed or otherwise consented;
• operate, maintain, analyse and improve our website and services;
• comply with our legal and regulatory obligations; and
• protect the security and integrity of our website and business.

We will only use your personal information for the purposes for which it was collected, for a related purpose you would reasonably expect, or where you have consented, or as otherwise permitted or required by law.

6. Marketing communications

Where you have subscribed or provided consent, we may send you marketing communications about our services, news and updates. Every marketing email we send includes a simple way to opt out, and you can unsubscribe at any time by clicking the "unsubscribe" link in the email or by contacting us using the details below. We will action opt-out requests promptly.

7. Disclosure of your personal information

We do not sell your personal information. We may disclose your personal information to:

• our staff and contractors who need it to perform their duties;
• third-party service providers who assist us in operating our website and business, such as web hosting, email marketing, analytics and IT service providers;
• professional advisers, such as accountants and lawyers; and
• government, regulatory or law enforcement bodies where required or authorised by law.

Where we engage third-party service providers, we take reasonable steps to ensure they handle your personal information consistently with this policy and the Australian Privacy Principles.

8. Overseas disclosure

Some of our third-party service providers (for example, analytics and email marketing platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles and is afforded an appropriate level of protection.

9. Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include secure storage, access controls and the use of reputable service providers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Retention of your personal information

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required to meet our legal, accounting or regulatory obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Accessing and correcting your personal information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We may need to verify your identity before actioning your request. We will respond within a reasonable period, and in most cases will provide access or make corrections free of charge.

12. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, and the "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

14. Contact us

If you have any questions about this Privacy Policy, or wish to access, correct or make a complaint about the handling of your personal information, please contact us:

TRL Engineering Pty Ltd
ABN: 44 163 353 473
Unit 1, 68-70 Township Drive, Burleigh QLD 4220
Phone: +61 1300 850 971
Email: info@trlengineering.com.au